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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

What is the enhanced access service?
Enhanced Access is the provision of core GP services outside of the current ‘standard’ GP hours (8am to 6:30pm).
The government’s mandate to NHS England sets out:
“To ensure everyone has easier and more convenient access to GP services, including appointments at evenings and weekends.”
The Enhanced Access project aims to deliver core GP services at evenings and weekends for patients across Bradford from centralised hubs covering an area rather than having each practice deliver Enhanced Access individually.

Enhanced Access offers:
– GP Appointments – Telephone and face to face
– Physiotherapists
– Nurse’s for smear clinics
– Health Care Assistants to complete Blood tests
– Voluntary Care Services such as Grief and Loss Counselling, Young People Counselling Service and Mental Health Triage and -Support

From 5^th July 2021, the Enhanced Access Service will operate from eight hubs.
Shipley Medical Practice – North hub
Bingley Medical Practice – North hub
Moorside Surgery – North hub
Picton Medical Centre – Central hub
New Otley Road Medical Practice – Central hub
Park Grange Medical Centre – Central hub
The Ridge Medical Practice – South hub
Bowling Hall Medical Practice – south hub
Please note – This is not a walk-in service.

How do I get an appointment?
The enhanced access service is available by appointment through your own GP Practice. During normal working hours your GP practice receptionist may book an appointment for you, subject to availability. They will explain more about how things may be a bit different at this time. Please feel free to ask if there are any appointments available in Enhanced Access.
To cancel an Enhanced Access appointment during core GP hours (i.e. your practice opening hours) you should contact your registered GP practice. To cancel an Enhanced Access appointment after 6:30pm please contact the relevant hub on the number detailed below. Please also see the following attachment which provides information on each hub location.

Download Attachment

How did the service work during Covid-19?
To ensure the safety of patients and clinicians, all our GP and Physio appointments went remote in line with government guidance. Where practices have triaged patients during the day and assessed them as suitable for a telephone consultation, they are booked into the service for a call from the clinician at the agreed time.

We have continued with our Mental Health appointments and added in a new Grief and Loss Service, developed specifically during the pandemic. Again, all these appointments are remote for safety reasons.
During the period of April 1^st 2021 to 31^st March 2022 – Enhanced Access offered a total of 55,000 appointments including over 26,000 GP appointments.

As guidance is changing, we are now offering face to face appointments with our nurses for patients to access cervical screening appointments, and our HCAs are doing their blood-test clinics. You will receive a phone call from our receptionists the night before one of these appointments to check that you are not in quarantine, self-isolating, showing any symptoms of Covid-19 or have been in contact with anyone who may have.