How did the service work during Covid-19?
To ensure the safety of patients and clinicians, all our GP and Physio appointments went remote in line with government guidance. Where practices have triaged patients during the day and assessed them as suitable for a telephone consultation, they are booked into the service for a call from the clinician at the agreed time.
We have continued with our Mental Health appointments and added in a new Grief and Loss Service, developed specifically during the pandemic. Again, all these appointments are remote for safety reasons.
During the period of April 1st 2021 to 31st March 2022 – Enhanced Access offered a total of 55,000 appointments including over 26,000 GP appointments.
As guidance is changing, we are now offering face to face appointments with our nurses for patients to access cervical screening appointments, and our HCAs are doing their blood-test clinics. You will receive a phone call from our receptionists the night before one of these appointments to check that you are not in quarantine, self-isolating, showing any symptoms of Covid-19 or have been in contact with anyone who may have.