Extended Access Service – information for patients

What is the extended access service?

Extended Access is a local service for local patients offering evening appointments with GPs, Physiotherapists, Nurses and Health Care Assistants as well as other Voluntary Care Services that will help to improve health and wellbeing. GP and Physio appointments are also available at the weekend.

Since 1st October 2018 all practices in Bradford have been able to offer this service to their registered patients. Our plans to double provision and add 3 further satellite locations from 1/4/20 are currently on hold, due to Covid-19. However, it is hoped that these plans can be mobilised.

This is not a walk-in service.

How is the service working during Covid-19? (Please note, this information may be subject to change at very short notice with changes in legislation and restrictions/availability of workforce).

Currently, to ensure the safety of patients and clinicians, all our GP and Physio appointments are remote. Where practices have triaged patients during the day and assessed them as suitable for a telephone consultation, they are booked into the service for a call from the clinician at the agreed time.

We have continued with our Mental Health appointments and added in a new Grief and Loss Service, developed specifically during the pandemic. Again, all these appointments are remote for safety reasons.

In acknowledgement of the fact that many people are now back at work, we have carried out risk assessments at our premises to ascertain how many patients we can safely have in the building at a time, to catch up on routine appointments that have had to be cancelled during the full lockdown. We are now offering face to face appointments with our nurses for patients to access cervical screening appointments, and our HCAs are doing their blood-test clinics. You will receive a phone call from our receptionists the night before one of these appointments to check that you are not in quarantine, self-isolating, showing any symptoms of Covid-19 or have been in contact with anyone who may have.

How do I get an appointment?

The extended access service is still available by appointment only. During normal working hours your GP practice may book an appointment for you, subject to availability. They will explain more about how things may be a bit different at this time.

Service locations and opening hours

This service is held at three locations:

North Hub

Shipley Medical Centre
Alexandra Road
BD18 3EG

Opening hours from 1st October 2018 onwards:
Monday- Friday 6.30pm-9.30pm

Central Hub

Picton Medical Centre
Westbourne Green Healthcare Centre

Opening hours from 1st October 2018 onwards:
Monday- Friday 6.30pm-9.30pm
Saturday and Sunday 10.00-1.00pm

South Hub

The Ridge Medical Practice
Cousen Road

Opening hours from 1st October 2018 onwards:
Monday – Friday 6:30pm – 9:30pm

How will my records be shared?

When you are offered an appointment at the extended access service, you will be asked for your consent to share your record with the healthcare staff working in the service. Full details of how and when your records will be shared are available in the Fair Processing and Privacy Notice.
Read our Privacy Notice

Shaping weekend appointments around your needs

Our Extended Access service has now been operational since June 2017, delivering evening appointments to you from 6.30pm – 9.30pm Monday- Friday.

When we decided to build on this success and start to offer weekend appointments, our opening hours were shaped directly by patient feedback.

A number of routes were used to secure patient views. These included:-

  • Paper questionnaires
  • An online survey
  • Patient Participation Groups
  • Publicity via the Telegraph & Argus
  • The Bradford CCGs’ Facebook site

Your feedback is summarised in a presentation that you can download and read here:


Your views played a key role in determining that our weekend service will operate from Picton Medical Centre between 10am – 1pm on both Saturdays and Sundays.

The service will be provided by two GPs each day and the take-up of the service will be closely monitored to ensure our resources are used as effectively as possible.

Thank you to everybody who contributed to this project. Your views do count!

Send us your feedback

We welcome and value any comments, concerns, compliments and suggestions about the NHS services you receive from the extended access service.

If you would like to give us your feedback please fill out the contact form using the button below, email us using the contact details below or write to us at: Bradford Care Alliance, Administration office, Ridge Medical Centre, Cousen Road, Bradford BD7 3JX.